JOB TITLE: Office Manager
CLASSIFICATION: Exempt: Administrative
REPORTS TO: Doug Frisch, Director of Operations

Overview:
This position reports directly to the Director of Operations for day-to-day facility operations. The Office Manager is accountable for managing in-bound and out-bound shipping, inventory, Quality Control, record keeping, equipment maintenance, and managing all warehouse personnel. This position also sees to the administration of all facility functions necessary for ongoing upkeep, housekeeping, building maintenance, and conformance to civil codes. This position also engages in QC testing and warehousing in support of those operators to meet surges in demand for the product.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

A. Site Management related responsibilities include but are not limited to:

1. Managing service contractor issues, e.g. housekeeping, security, etc.
2. Interfacing with landlord on-site maintenance and repair issues.
3. Interfacing with corporate IT on voice and data infrastructure issues.
4. Interfacing with local Fire Marshall and any other civil agency, as necessary.
5. Maintaining an equipment structure and level to accomplish the warehouse and receiving mission in a safe, effective manner.
6. Developing and recommending annual budget requirements for the warehouse, future personnel requirements, and future material handling equipment.
7. Q.C. projectors, lenses, plasmas, switchers, cameras and all other equipment owned by Nationwide in the predetermined amount of time given for each item.
8. Following the rules and regulations of the “Q.C. Handbook.”
9. Conformance to 5S standards.
10. Answering phones and providing 24/7 tech support as scheduled on the weekly after-hour rotation.
11. Warehousing functions including palletizing, de-palletizing, in-bound/outbound order verification, and shipping/receiving duties, including lift truck and box operation as needed.
12. Maintaining 99.5% accuracy with all inbound/outbound shipments.
13. Internal dissemination of relevant information concerning any of the above, as needed.
14. Responsibility for any Ad hoc projects as initiated by the company President.

B. Interpersonal and managerial responsibilities include but are not limited to:

1. Enforcing company Handbook, policies, and procedures.
2. Interviewing and hiring personnel.
3. Training new employees.
4. Planning, assigning and directing work.
5. Establishing goals to align with overall business objectives.
6. Appraising employee performance and providing feedback.
7. Rewarding and disciplining employees.
8. Address inter and intra-departmental complaints and resolve problems.

Technical Competencies:

• Quality Control Competencies
• Broad Data Entry Skills
• Basic Interpersonal Skills
• Basic Transcription Skills
• Basic Math Skills
• Basic Computer & Internet Skills
• Broad Site Administration Skills
• Broad Organizing Skills
• Broad Telephone Handling and Etiquette
• Broad Email Response Handling and Etiquette
• Broad Time Management Skills
• Basic Web Research & Information Management Skills
• Basic Microsoft Office Skills (Excel, PowerPoint, Outlook, Word)

Supervisory Responsibilities:
This position supervises various building and maintenance vendors, QC Technicians and clerical employees.

Work Environment:
Work is regularly performed in a combination of office and warehouse environments and is regularly exposed to heavy machinery and noise.

Physical Demands:
While performing duties of this job, the employee is regularly required to talk and hear. This position is very active and required standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of office operation are Monday through Friday 8:00am to 6:00pm. Occasional evening and weekend work are required as job duties demand as well as a 24/7 rotational on-call schedule.

Travel:
Travel may be required for this position as mandated by the needs of the 11 Nationwide locations which would include out-of-area and overnight travel.

Required Education and Experience:

• Minimum of one year of experience in A/V rental industry or related field.
• Minimum of one year experience in site management.
• High School Diploma or equivalent
Preferred Education and Experience:
• 2-5 years of experience in A/V rental industry or related field.
• 2-5 years of experience in site management.
• Associates Degree or industry-related Certification

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Overview:

The Training Coordinator will be responsible for planning, scheduling, and promoting training courses offered through Nationwide University for external clients. This position will routinely collaborate with industry experts, coordinate training logistics, facilitate partnerships with product manufacturers, and work closely with the marketing team to promote training programs effectively.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collaborate with subject matter experts and internal trainers to design, plan, and organize a diverse range of video technology courses tailored for external clients.
• Oversee all aspects of training sessions, including scheduling, venue arrangements, equipment setup, and materials preparation, and ensuring seamless execution.
• Establish relationships with industry-specific product manufacturers to host specialized training sessions at our facilities, offering exclusive insights into their products.
• Engage, contract, and coordinate external trainers or industry experts to conduct training sessions, ensuring their alignment with Nationwide University’s standards.
• Work closely with the marketing team to develop promotional strategies and materials, including online campaigns, collateral, and events to raise awareness and drive enrollment in our training programs.
• Serve as the primary point of contact for external clients, address inquiries, provide course information, and ensure a high level of customer satisfaction throughout the training experience.
• Assist in the coordination of internal training as needed.
• Performs other related duties, as required.

Professional Competencies:

• Strong organizational skills with the ability to coordinate multiple projects concurrently
• Excellent communication and interpersonal skills while engaging with diverse stakeholders and clients effectively
• Familiarity with marketing principles and strategies
• Detail-oriented and highly organized
• Proactive and self-motivated individual with strong project management skills
• Collaborative team player with exceptional relationship-building skills
• Adaptable to changing priorities and client needs
• Passionate about delivering high quality training experiences
• Extremely proficient with Microsoft Office Suite and related program software
• Self-reliant and autonomous in position

Supervisory Responsibilities:

This position does not require supervisory responsibilities.

Work Environment:

This position operates in a professional office environment. This role routinely used standard office equipment such as computers, phone, photocopiers, filing cabinets, and fax machines.

Other locations may include warehouse environments and are regularly exposed to heavy machinery and noise.

Physical Demands:

Walk, sit, stand, bend, lift, and move continually during work hours. Is subject to lifting over 15 pounds.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours is work are Monday through Friday 8:00am to 6:00pm. Occasional evening and weekend work may be required as job duties demand.

Travel:

• This position must be able to travel at least 40% of the time; including overnight, local, and out of state.
• Personal vehicle for transportation, valid driver’s license, and insurance.

Required Education and Experience:

• Minimum of 1-3 years of experience in a related role
• Minimum of one year experience in A/V rental industry or related field
• Associates Degree in Business Administration, Communications, Marketing or a related field.

Preferred Education and Experience:

• 3+ years of experience in a related role
• 2-5 years of experience in A/v rental industry or related field.
• Bachelor’s Degree in Business Administration, Communications, Marketing or a related field.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

JOB TITLE: Warehouse Technician
REPORTS TO: Office Manager

Overview:
This position performs inventory management for incoming and outgoing company products and equipment.

Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Completes daily receiving entries in a software system.
• Manages raw material and critical supply inventories, including maintenance and cleaning of inventory area, inventory organization and racking, inventory cycle counting and reporting, and routine inventory accounting.
• Responsible for management of packing material inventories, and packaging of a product to be shipped.
• Perform Quality Control inspection of inbound equipment.
• Performs general housekeeping, maintenance, and organization of the dock and inventory areas; includes hands-on cleaning and maintenance along with organization and interpersonal skills to coordinate with other departments.
Conform to the 5S process.
• Responsible for all warehouse functions including palletizing, de-palletizing, inbound/outbound order verification, and shipping/receiving duties, including lift truck and box operation.
• Works closely with Logistics and performs cross-functional duties with other departments.

Competency Requirements:
• Attention to detail
• Physical ability to lift and or move items over 75 lbs.
• Problem-solving skills
• Basic math aptitude
• Basic mechanic and electronic skills
• Moderate computer literacy
• Basic data entry skills
• Basic communication proficiency
• Basic organization skills
• Moderate time management skill

Supervisory Responsibilities:
This position has no supervisory responsibilities.

Work Environment:
Work is regularly performed in a combination of office and warehouse environments and is regularly exposed to heavy machinery and noise.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 75-100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work:
This is a full-time position. The days and hours of office operation are Monday through Friday 8:00 am to 6:00 pm. Occasional evening and weekend work are required as job duties demand as well as a 24/7 rotational on-call schedule.

Travel:
Travel may be required for this position as mandated by the needs of the 8 Nationwide locations which would include out-of-area and overnight travel.

Required Education and Experience:
• Forklift Certification
• Minimum 1 year of experience in an industrial environment
• High School Diploma or equivalent

Preferred Education and Experience:
• Forklift Certification
• 1+ year of experience in a related field
• 1 year of A/V technical experience
• Associate degree or technical certificate in a related field

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

JOB TITLE: Screen Technician
REPORTS TO: Office Manager

Overview:
This position performs quality control procedures in the time allotted per Nationwide’s QC Handbook on projection screens, and assists the warehouse as needed.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Quality Control responsibilities include but are not limited to:
• Perform Quality Control inspection of inbound projection screens.
• Conduct Quality Control testing on projection screens in accordance with the Nationwide QC Handbook, which governs procedures, specifications, safe practices, troubleshooting, testing time, etc. in the predetermined amount of time given for each item.
• Determine the cause of damage and report client-related damage to the Missing and damaged Coordinator and/or corresponding Customer Service Associate.
• Identify areas of potential cost reduction.

Warehouse related responsibilities include but are not limited to:
• Maintain housekeeping standards in assigned area(s). Conform to 5S process.
• Assist with warehouse and QC operations as needed, activities include but are not limited to:
           Support all warehouse functions including palletizing, depalletizing, in-bound/outbound order verification, shipping/receiving duties (including lift truck and box operation), etc. as needed.

Technical Competencies:
• Basic Data Entry Skills
• Basic Math Aptitude
• Basic Problem-Solving Skills
• Basic Teamwork and Conflict Resolution Skills.
• Moderate Time Management Skills
• Basic Microsoft Office Skills (Excel, PowerPoint, Outlook, Word)

Supervisory Responsibilities:
There are no supervisory responsibilities for this position.

Work Environment:
Work is regularly performed in a combination of office and warehouse environments and is regularly exposed to heavy machinery and noise. This role routinely used standard office equipment such as computers, phone, photocopiers, and filing cabinets.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items 50-75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work:
This is a 40 hour a week full-time position. Days and hours of office operation are Monday through Friday 8:00am to 5:00pm. Occasional evening and weekend work are required as job duties demand.

Travel:
Travel is not required for this position.

Required Education and Experience:
• High School Diploma or equivalent

Preferred Education and Experience:
• Forklift Certification
• Associates Degree or Technical certificate in a related field

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

JOB TITLE: Quality Control Technician I
REPORTS TO: Office Manager

Overview:
The Quality Control Technician I performs quality control procedures in the time allotted in Nationwide’s QC Handbook on all rental equipment and assists the warehouse as needed. This position reports to the local Office Manager.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Quality Control:
• Conduct quality control testing on all equipment in existing and new products in accordance with the “QC Handbook”, which governs
procedures, specifications, safe practices, troubleshooting, testing times, etc. for equipment owned by Nationwide in the predetermined
amount of time given for each item.
Warehouse Support:
• Support all warehouse functions including: palletizing, de-palletizing, in-bound/outbound order verification, shipping/receiving duties
(including lift truck and box operation), etc. as needed.
• Maintain housekeeping standards in assigned area(s). Conform to 6S process.

Technical Competencies:
• Ability to identify equipment, related accessories, and common consumer electronics.
• Perform Quality Control functions including turning on equipment, performing factory resets, and following pre-determined QC procedures.
• Basic knowledge of AV manufacturers and products such as video, audio, lighting and screens
• Basic knowledge of safety procedures and protocols for AV products.

Additional professional skills include:
• Basic Data Entry Skills
• Basic Mechanic and Electronic Skills
• Basic Math Aptitude
• Broad Organizing Skills
• Broad Telephone Handling and Etiquette
• Broad Email Response Handling and Etiquette
• Broad Oral Communication Skills
• Basic Professionalism
• Basic Problem Solving Skills
• Basic Teamwork and Conflict resolution Skills.
• Broad Time Management Skills
• Basic Web Research & Information Management Skills
• Basic Microsoft Office Skills (Excel, PowerPoint, Outlook, Word)

Supervisory Responsibilities:
There are no supervisory responsibilities for this position.

Work Environment:
Work is regularly performed in a combination of office and warehouse environments and is regularly exposed to heavy machinery and noise.
This role routinely used standard office equipment such as computers, phone, photocopiers, filing cabinets, and fax machines.

Physical Demands:
While performing duties of this job, the employee is regularly required to talk and hear. This position is very active and required standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of office operation are Monday through Friday 8:00am to 6:00pm. Occasional evening and weekend work are required as job duties demand as well as a 24/7 rotational on-call schedule.

Travel:
Travel may be required for this position as mandated by the needs of the multiple Nationwide locations which would include out-of-area and overnight travel.

Required Education and Experience:
• Minimum of 1 year of hands-on experience working with or operating AV products or common consumer electronics
• High School Diploma

Preferred Education and Experience:
• 1+ years of hands-on experience working with or operating AV products or common consumer electronics
• 1+ years of experience in A/V rental or related industry
• 1+ years of experience in Quality Control
• Live show site experience preferred
• Technical Certification in a related field

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Overview:

This position will ensure timely delivery and pickup of audio-visual equipment. This position will support the organization by maintaining a high level of client satisfaction with the timeliness in which they receive their product and professionally handling any issues that may arise. This position will report to the Director of Logistics.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operate company vehicles for deliveries and pickups according to applicable state and federal transportation laws.
• Transports loads safely and in a timely manner while obeying all traffic laws and observing all safety regulations.
• Plan and complete an efficient delivery and pick up route for the day.
• Deliver products to correct address, maintains signed invoices, shipping bills of lading, and other required paperwork.
• Pick up equipment along the scheduled route, including company orders, and other items as requested.
• Load and unload goods and materials, using specialized equipment when warranted; unload empty skids and return all equipment to designated area.
• Interact professionally with clients, acting as a liaison for the company.
• Maintain basic records of truck mileage and deliveries performed.
• Ensure the delivery vehicle receives basic service according to the maintenance schedule and reports larger service needs and mechanical issues to the Manager as well as performing daily safety checks.
• Works closely with Logistics and performs cross-functional duties with other departments.
• Perform other duties as assigned

Technical Competencies:

• Basic math aptitude
• Basic mechanic and electronic skills
• Moderate computer literacy
• Basic data entry skills
• Basic communication proficiency
• Basic organization skills
• Moderate time management skills
• Ability to drive safely.
• Ability to use navigation tools such as onboard GPS, smartphone apps, and/or web-based or physical maps.
• Ability to plan delivery routes.
• Ability to maintain basic logs and records.
• Ability to carry out a series of instructions without constant supervision.
• Strong interpersonal and customer service skills with the ability to speak professionally and courteously with customers and staff at delivery points.
• Thorough understanding of traffic regulations, road signs, and routes.

Supervisory Responsibilities:

There are no supervisory responsibilities for this position.

Work Environment:

Work is regularly performed in a combination of office and warehouse environments and is regularly exposed to heavy machinery and noise.

Physical Demands:

While performing duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of office operation are Monday through Friday 8:00am to 6:00pm. Occasional evening and weekend work are required as job duties demand.

Travel:

Travel may be required for this position as mandated by the needs of the multiple Nationwide locations which would include out-of-area and overnight travel.

Required Education and Experience:

• 3-5 years of experience maintaining a delivery route with excellent customer service
• Forklift certification
• Chauffer’s Driver’s License with a clean driving record
• High School Diploma or equivalent

Preferred Education and Experience:

• 5+ years of experience maintaining a delivery route with excellent customer service
• Forklift certification
• Possess or be able to complete requirements for Commercial Driver’s License

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.