HOW TO EXPEDITE LED REPAIR WITH NATIONWIDE

LED technology has become the gold standard for high-quality visual displays in the AV industry, but even the most reliable equipment can face wear and tear over time. When your LED panels get damaged, speed and efficiency are critical in getting them back up and running to avoid prolonged downtime. Nationwide Video’s LED Repair Service offers a streamlined solution for keeping your equipment in top condition. Here are some tips on how to expedite the repair process and ensure a smooth experience so we can get your tiles back to you as quickly as possible.

Properly Pack Your Damaged LED Panels

To avoid further damage during shipping, always package your LED panels securely. Use a heavy-duty corrugated box to ensure the contents are well-protected. Wrap each panel individually in bubble wrap, paying close attention to the delicate surface of the LED. A great tip here from our LED Repair techs is to avoid face-to-back contact between panels, as this can cause additional damage during transit. Proper packing minimizes the risk of further damage, helping you avoid further damage in shipping which could lead to more delays.

Clearly Indicate the Damaged Pixels

Once your panels are ready for shipment, make it easier for Nationwide Video’s repair technicians to locate and address the problem areas. Use painters tape to mark the damaged pixels—this is gentle enough to avoid further harm to the surrounding pixels. It’s important not to use gaff tape, as it can rip out surrounding pixels when removed. Clear labeling helps the repair team identify the issue right away, saving valuable time in diagnosing and fixing the problem.

Send Additional Tiles for Pixel Harvesting

Maintaining color consistency and light output is essential in LED repairs, particularly when it comes to swapping out pixels. To ensure your repaired panels match your existing display, include extra tiles from the same batch as the damaged ones. These additional tiles can be used to harvest pixels, ensuring the repaired panel blends seamlessly with the rest of your setup. This step can help prevent any noticeable differences in brightness or color, making the repair quicker and more effective.

Fill Out the LED Damage Form Ahead of Time

Finally, streamline the repair process by completing Nationwide Video’s LED Damage Form before sending in your panels. This form provides the repair team with essential information about your equipment, the nature of the damage, and your specific requirements. Filling out the form ahead of time ensures that your repair request is processed as soon as the damaged panels arrive, cutting down on potential delays. You can access the form here: Nationwide LED Repair Form

By following these steps—careful packing, clear labeling, providing extra tiles, and completing the repair form—you can ensure that your LED repair process with Nationwide Video is as fast and efficient as possible. A little preparation goes a long way in getting your equipment back to optimal performance and minimizing downtime on your projects.

To get started on your LED Repair order, send us an email at repairs@nationwidevideo.com or call us at 800.935.2323.