Missing or damaged gear isn’t — and never has been — a source of revenue for Nationwide Video. Our priority is getting you top-quality gear from our well-maintained inventory. While we do keep track of anything that comes back missing or damaged, we always try to approach it with understanding. If a cable doesn’t make it back, we’re not going to automatically send you a bill. We’d rather connect and work together to find the best solution. That means giving everyone a fair shot to sort things out before we look at replacing gear.
“We take a holistic, big picture approach with missing and damaged equipment. We know show sites can be hectic and complex even before you throw technology into the mix, and we don’t want to add to that complexity by being callous regarding mishaps or accidents. We look to be a true partner throughout the entire event timeline, even when things don’t go according to plan. Maintaining client relationships comes first, before any financial considerations. Bottom line, we will always be fair, honest, and transparent when it comes to missing and damaged equipment at Nationwide!” – Andrew Johnson, Missing & Damaged Manager at Nationwide Video.